1. TERMS AND DEFINITIONS
SolarTech.eu represented by Track Webservice Soft SRL, headquartered in Prahova, Ploiești, Str. Cosmonautilor, Nr. 2, Bl. 124B, Sc. A, Ap. 9, Et. 2 and working point in Prahova, Bărcănești, DN1 București-Ploiești, Nr. 359A, registered in the Trade Register under J29/214/2016, fiscal identification code RO35568098.
Seller – SolarTech.eu
Buyer – a natural person / legal entity or any juridical entity that creates an Account on the Website and places an Order.
Customer – a natural person / legal entity who has or obtains access to the CONTENT, through any means of communication made available by SolarTech.eu (electronic, telephone, etc.) or based on an existing usage agreement between SolarTech.eu and that person, which requires the creation and use of an ACCOUNT.
User – any natural/legal person registered on the Website who, by completing the Account creation process, has agreed to the site-specific clauses in the General Terms and Conditions section.
Account – the section of the Website consisting of an email address and a password that allows the Buyer to place Orders, and which contains information about the Customer/Buyer and their purchase history (Orders, invoices, product warranties, etc.).
Website – the domain www.SolarTech.eu and its subdomains.
Order – an electronic document serving as a form of communication between the Seller and the Buyer, through which the Buyer expresses their intention to purchase Goods and Services from the Website.
Contract – the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of both parties.
Content includes:
- all information on the Website that can be visited, viewed, or otherwise accessed using an electronic device;
- the content of any email sent to Buyers by the Seller through electronic means and/or any other available communication method;
- any information communicated by any means by an employee/collaborator of the Seller to the Buyer, according to the contact details specified or not by the Buyer;
- information related to the Goods and/or Services and/or prices offered by the Seller during a given period;
- information related to the Goods and/or Services and/or prices offered by a third party with whom the Seller has partnership agreements, during a given period;
- data relating to the Seller or other privileged data thereof.
Review – a written evaluation by the owner or beneficiary of a product or service, drafted based on personal experience and the ability to make qualitative comments and to state whether the product or service meets the specifications indicated by the manufacturer.
2. CONTRACTUAL DOCUMENTS
By placing an Order on the Website, the Buyer agrees to the form of communication (telephone or email) through which the Seller conducts its commercial operations.
The notification received by the Buyer after placing an Order serves as information only and does not constitute acceptance of the Order. This notification is made electronically (email) or by phone.
For justified reasons, the Seller reserves the right to modify the quantity of Goods and/or Services in the Order. If the quantity is modified, the Buyer will be notified at the email address or phone number provided at the time of placing the Order, and the amount paid will be refunded.
The Contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives, from the Seller via email and/or SMS, the shipment notification for the Order.
3. ORDERS
The Customer/Buyer may place Orders on the Website by adding the desired Goods and/or Services to the shopping cart and completing the Order by making payment through one of the indicated methods. Once added to the shopping cart, a Good and/or Service is available for purchase to the extent that stock is available. Adding a Good/Service to the shopping cart without completing the Order does not result in a registered order, nor in the automatic reservation of the Good/Service.
By completing the Order, the Buyer confirms that all data provided, necessary for the purchasing process, are correct, complete and truthful at the time of placing the Order.
By completing the Order, the Buyer agrees that the Seller may contact them through any available/agreed means, in any situation where contact is necessary.
The Seller may cancel an Order placed by the Buyer, following prior notification to the Buyer, without any further obligation of either party toward the other, and without either party being able to claim damages, in the following cases:
- non-acceptance by the Buyer's card-issuing bank of the transaction, in the case of online payment;
- invalidation of the transaction by the card processor agreed upon by SolarTech.eu, in the case of online payment;
- incomplete and/or incorrect data provided by the Customer/Buyer on the Website.
The Buyer has the right to withdraw from the Contract, meaning to return a Good or cancel a Service, within 14 calendar days, without stating any reason and without bearing any costs other than delivery costs.
In accordance with Emergency Ordinance no. 34/2014, the return period for a Good or cancellation of a Service expires within 14 days from:
- the day the Buyer takes physical possession of the last Good – in the case of a single order containing multiple products delivered separately;
- the day the Buyer takes physical possession of the last Good or last component – in the case of delivery of a product consisting of multiple lots or parts.
If the Buyer decides to withdraw from the Contract, they must contact the Seller by phone or email and express their intention to return the goods, after which the Seller will communicate the return procedure.
If the Customer/Buyer requests withdrawal from the Contract within the legal withdrawal period, any gifts that accompanied the product must also be returned. If the Order has been paid, the Seller will refund the amount within a maximum of 14 (fourteen) days from the date the Seller was informed of the Buyer's decision to withdraw. The refund will be made as follows:
- for Orders paid by online card/bank transfer → by refunding to the account from which payment was made;
- for Orders paid cash on delivery → by bank transfer to the beneficiary's account as stated on the invoice.
The Seller may delay the refund until receipt of the returned Goods, or until receipt of proof that the Goods have been shipped, if the Seller has not offered to collect the Goods themselves (whichever date is later).
If a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the Seller will inform the Customer/Buyer and will refund the value of the Good and/or Service within a maximum of 7 (seven) days from the date the Seller became aware of this fact, or from the date the Buyer explicitly expressed their intention to terminate the Contract.
In any situation involving the return of products, they must be in the same condition as when sent to the customer, in the original packaging, with intact labels and together with all accompanying documents. Returned products must be in the same condition as when received, showing no physical modifications, impacts, scratches, signs of use, or unauthorized interventions (except for hidden defects and defects already reported by the customer in correspondence with us). Failure to meet these conditions may result in the refusal of the return.
In the event that a purchased product is non-functional or has manufacturing defects, it will be replaced with a functional product, provided written notification is given within 14 days of receiving the product.
All return shipping costs are borne by the customer.
In accordance with applicable law, the product return policy applies only to purchases made by natural persons. Sole traders (PFAs) and legal entities do not benefit from the 14-day right of return.
4. WARRANTIES
A warranty of 24 months (natural persons) and 12 months (legal entities) is provided for purchased products.
The customer must ship the product via a courier company to the address: Romania, Prahova, Bărcănești, DN1 București-Ploiești, Nr. 359A, Track Webservice Soft SRL, or bring it in person to that address. All round-trip shipping costs will be borne entirely by the customer.
Warranty conditions are granted in accordance with G.O. 21/1992, Law 449/2003 and Law 296/2004, with subsequent amendments and additions, and do not directly or indirectly limit, ignore or restrict the legal rights of the buyer as provided by law. The warranty period is stated on the fiscal invoice. TRACK WEBSERVICE SOFT SRL will ensure warranty for the products sold in accordance with manufacturer warranties, through repair or, if repair is no longer possible, replacement in accordance with applicable legal provisions, within 30 days of the date the customer's claim is registered. Replacement may be made with an identical/similar product or one with superior technical and quality parameters.
Installation, mounting, and configuration of inverters and other components is a professional activity requiring proper qualifications and is not a DIY activity or one that can be performed by unauthorized persons. Buyers who nonetheless proceed do so at their own risk of visible or non-visible damage to the products and loss of warranty. When making a warranty claim, the product must be accompanied by the fiscal invoice, the warranty certificate, the fiscal invoice for installation by an ANRE-authorized company, and a commissioning report, in order to exclude damage caused by an unauthorized company/person.
TRACK WEBSERVICE SOFT SRL is not responsible for compatibility issues with products purchased from other companies and assumes no liability for components used on systems that do not meet the technical specifications required by the respective manufacturer.
5. DELIVERY
The estimated delivery date may vary depending on the product and will be communicated via the confirmation email or phone call. For products in stock, delivery will be made by courier. Between order registration and pickup by the courier, there is an interval of 1–6 hours. Any additional delays will be communicated to the customer and a new delivery deadline will be agreed upon. If a product is unavailable, the customer will be informed.
At our request or that of the courier, the customer must prove their identity, if necessary through one or more documents issued by official authorities, and provide the order number assigned by the seller.
If the customer is unable to personally receive the order, it will be left at the specified address only to a person over 18 years of age and only upon communication of the order number to the courier.
If delivery is to the customer's workplace and the courier cannot access that location, the customer must ensure they are able to receive the order.
The customer will be contacted by phone by the courier in advance to confirm their presence at the address and time selected when validating the order on the website.
The customer is obligated to be present at the indicated delivery address during the selected time slot; otherwise, they will bear the shipping cost for any potential redelivery. The time slot may only be changed after selection with the courier's agreement.
Delivery is considered fulfilled by us at the moment the ordered products are handed over to the customer at the address selected at the time of placing the order.
6. RECEIPT OF PRODUCTS
The customer is obligated to sign the delivery note (AWB) presented by the courier upon delivery of the ordered products. The customer also has the option to open the package before payment if they opted for this and to verify whether the products are damaged or if there are any missing items; any issues must be noted in handwriting on the delivery note in order to be taken into consideration.
By signing the delivery note, the customer acknowledges receipt of the ordered products in good condition and in their entirety.
Any notes regarding issues with the integrity/contents of packages must be made at the time of delivery, or a finding report must be drawn up, and receipt and payment of the package refused. Any subsequent complaints regarding these matters are null and void.
7. LIABILITY
We are not responsible for damages to users or third parties as a result of the inability to use our services and/or products, or as a direct or indirect result thereof. We are not responsible for damages of any kind that the buyer may suffer as a result of the Seller fulfilling any of its obligations under the Order, or for damages resulting from the use of Goods after delivery, and in particular for their loss. Therefore, the use of our products is at your discretion and at your own risk. You are solely responsible for any damages to yourself.
By continuing to use the SolarTech.eu website, you understand and expressly agree that the use of the SolarTech.eu website and our services and products is carried out at your own risk.