Privacy policy

1. Who are we?
The online store solartech.eu is operated by Track Webservice Soft SRL, headquartered in Prahova, Ploiesti, Str. Cosmonautilor 2, registered under number RO35568098. For any questions related to this policy or how we process your personal data, you can contact us at:

Email: contact@solartech.eu
Phone: +40799889266

2. What data do we collect about you?
We collect the following personal data:

Full name: to identify your order.
Email address: to send you order confirmations and communicate with you.
Delivery address: to deliver the products you order.
Phone number: for quick contact regarding your order.
Payment information: to process payment for your orders (we do not store payment details; these are handled through secure payment processors).
Billing details: to issue your invoice.
Order history: to improve your shopping experience and provide support if needed.

3. How do we collect your personal data?
Your personal data is collected when:

You place an order on our website.
You subscribe to our newsletter, if you choose to do so.
You fill in contact forms or send us messages.
You use our website and provide information through cookies or other tracking technologies.

4. Why do we collect your data and for what purpose?
We collect and process your personal data for the following purposes:

Order processing: We need your data to manage and deliver your orders.
Communication with you: We use your email address and phone number to send you order information and respond to your questions.
Improving our services: We analyze your shopping behavior and feedback to improve your experience on the website.
Marketing: If you have given your consent, we send you emails with special offers and information about our products. You can unsubscribe at any time.

5. What is the legal basis for processing your data?
Performance of a contract: When you place an order, we need your data to fulfill the contract between us.
Consent: For newsletter subscriptions or other marketing activities, we ask for your consent in advance. You can withdraw this consent at any time.
Legitimate interest: In certain cases, we process your data to improve your user experience, ensure the security of our website, or prevent fraud.

6. Who do we share your data with?
We do not sell or distribute your personal data to third parties, except when necessary for:

Delivery service providers: to send your order.
Payment processors: to process payments securely.
IT service providers: to maintain and operate our website.
We ensure that all our providers comply with the same high standards of personal data protection.

7. How long do we keep your data?
We retain your personal data only for as long as necessary for the purposes for which it was collected or to comply with legal obligations, for example invoice issuance. In general, your data is retained as follows:

Orders and invoices: at least 10 years, in accordance with tax and accounting obligations.
Marketing data: until you unsubscribe from the newsletter or ask us to delete your data.

8. Your rights regarding personal data
You have the following rights regarding your personal data:

Right of access: You may request access to your personal data and a copy of it.
Right to rectification: You may request correction of your data if it is inaccurate or incomplete.
Right to erasure: In certain cases, you may request deletion of your personal data, the “right to be forgotten.”
Right to restriction of processing: You may request limitation of how we use your data, in certain situations.
Right to data portability: You may request the transfer of your data to another controller.
Right to object: You may object to the processing of your data for marketing purposes or legitimate interests.
To exercise your rights, you can contact us at [email]. We will respond to your request as soon as possible, but no later than 30 days.

9. Security of your data
We take technical and organizational security measures to protect your data against unauthorized access, loss, or destruction. Your personal data is handled carefully and confidentially.

10. Use of cookies
Our website uses cookies to improve your browsing experience and personalize content. Cookies are small files stored on your device when you access our website.

Essential cookies: These are necessary for the proper functioning of the website.
Analytics cookies: These help us analyze website traffic and improve our services.
Marketing cookies: These are used to provide personalized advertisements based on your interests.
You can manage or disable cookies from your browser settings.

11. Changes to the Privacy Policy
We reserve the right to amend this Privacy Policy at any time. Any changes will be published on this page, and if the changes are significant, we will notify you by email or through an alert on the website.

Last updated: 22.04.2026

12. Contact
For any questions or requests regarding your personal data or this Privacy Policy, you can contact us at:

Email: contact@solartech.eu
Phone: +40799889266